The Employees’ Provident Fund Organisation (EPFO) in India is preparing to launch a WhatsApp-based chatbot aimed at enhancing member services and improving grievance redressal. This initiative is designed to minimize the necessity for members to visit physical branches, thereby streamlining the process of accessing provident fund-related services. By simply sending a 'Hello' to EPFO’s official WhatsApp number, members can start interacting with the chatbot, which will be verified with a green tick for authenticity. This feature is expected to build trust among users. The chatbot will support multiple Indian languages, making it accessible to a wider audience across India. Members will be able to check their PF balance, view recent transactions, and inquire about claim statuses and pending compliance issues at any time. Additionally, the AI-powered chatbot will send notifications to users for essential tasks, such as Aadhaar verification and updating bank account details. The introduction of this service comes in response to the high volume of complaints EPFO has received regarding PF withdrawals and pensions. Labour Minister Mansukh Mandaviya also highlighted that the ministry has enhanced the Shram Suvidha and Samadhan portals to improve compliance and grievance tracking.