House of Salat, a restaurant located in Cuttack, Odisha, has taken to Instagram to express its frustration with Zomato's delivery system, claiming that it is unfairly penalized for mistakes made by delivery partners. The restaurant stated that after properly preparing and double-checking an order, a mix-up occurred during delivery, resulting in a dissatisfied customer and a drop in ratings. Their post emphasized that this issue is not isolated, but a recurring pattern affecting many restaurants. They questioned the accountability of delivery partners, stating, 'Why are restaurants penalized after the order leaves our kitchen?' The restaurant highlighted the significant impact of ratings on their visibility and revenue, noting that small businesses suffer greatly from these penalties. The post resonated with many internet users, who shared similar experiences and frustrations regarding delivery mishaps. This incident has ignited a discussion about the responsibilities of food delivery services and the need for better accountability mechanisms.