EE, a major telecommunications provider in the UK, has come under scrutiny after a widow reported that the company failed to properly address her husband's death in relation to their broadband and TV contract. The widow discovered her late husband had been paying £171 monthly for the service and was shocked to receive letters addressed to him, threatening termination fees of £1,007 and £520. Despite initial offers of lower rates, her attempts to change the contract were met with confusion and unfulfilled promises from various customer service agents. Following media attention, EE refunded the widow's extra charges and offered a month's credit. However, many readers expressed outrage over the lack of sensitivity and efficiency in handling such situations, calling for companies to make the process easier for bereaved individuals. This incident underscores the need for better policies in customer service regarding bereavement.