Consumer Commission Penalizes Kerala Beverages Outlet for Overcharging
Consumer panel orders Bevco outlet to pay ₹25,010 for overcharging customer

Image: The Hindu
The Pathanamthitta Consumer Disputes Redressal Commission has ordered a Kerala State Beverages Corporation outlet in Perunad to pay ₹25,010 for overcharging a customer. The outlet charged ₹180 for a beer bottle with an MRP of ₹170, violating consumer protection laws.
- 01The Kerala State Beverages Corporation outlet charged ₹180 for a beer bottle with an MRP of ₹170.
- 02The commission found the outlet guilty of unfair trade practices under the Legal Metrology Act, 2009.
- 03A.T. Akash filed the complaint after being charged more than the printed price.
- 04The commission ordered a refund of ₹10, along with ₹15,000 in compensation and ₹10,000 for litigation costs.
- 05The outlet's defense of revised pricing for old stock was rejected as contrary to consumer protection laws.
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The Pathanamthitta Consumer Disputes Redressal Commission has mandated the Kerala State Beverages Corporation outlet in Perunad to compensate ₹25,010 to a customer for overcharging. A.T. Akash, the complainant, purchased a 650 ml beer bottle priced at ₹170 but was charged ₹180. When he raised concerns, staff dismissed his objections, claiming the higher price was necessary due to their computer system. The outlet argued that an existing government order allowed them to sell old stock at revised prices, but the commission dismissed this defense, citing violations of the Legal Metrology Act, 2009. The commission emphasized that pre-packaged items, including liquor, must not be sold above the MRP. The ruling included a refund of ₹10 for the excess charge, ₹15,000 for the unfair trade practice, and ₹10,000 for litigation costs, highlighting the importance of adhering to consumer protection laws.
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This ruling reinforces consumer rights against unfair pricing practices in Kerala.
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