Gujarat has taken a significant step towards enhancing citizen-centric governance by signing a Memorandum of Understanding (MoU) with Meta Platforms Inc. This initiative, led by Chief Minister Bhupendra Patel, aims to transition from traditional governance to WhatsApp Governance, allowing citizens to access around 20 essential government services via a WhatsApp chatbot. Services include grievance redressal, income and caste certificates, and ration card updates, all designed to be accessible from home without the need for multiple web portals or long queues. The implementation of this MoU is expected to streamline service delivery, improve real-time tracking, and increase transparency and accountability. The WhatsApp-based platform will cater to citizens in both urban and rural areas, supporting services in English and Gujarati. This initiative is part of the Sugam Digital Gujarat initiative, which aims to leverage technology for better governance and service accessibility.