Gujarat Signs MoU with Meta for WhatsApp-Based Governance Services
Gujarat moves to WhatsApp Governance, signs MoU with Meta Platforms

Image: Asianet Newsable
Gujarat, under Chief Minister Bhupendra Patel, has signed a Memorandum of Understanding (MoU) with Meta Platforms Inc. to launch WhatsApp Governance, enabling citizens to access 20 essential government services via a WhatsApp chatbot, enhancing service delivery and transparency.
- 01The MoU aims to simplify access to approximately 20 citizen-centric services through a WhatsApp chatbot.
- 02Key services include grievance redressal, income and caste certificates, ration card updates, and revenue records.
- 03The initiative is part of the Sugam Digital Gujarat initiative, promoting digital governance.
- 04Citizens will benefit from reduced time and costs while increasing transparency in service delivery.
- 05The platform will support services in both English and Gujarati, expanding access for diverse populations.
Advertisement
In-Article Ad
Gujarat has taken a significant step towards enhancing citizen-centric governance by signing a Memorandum of Understanding (MoU) with Meta Platforms Inc. This initiative, led by Chief Minister Bhupendra Patel, aims to transition from traditional governance to WhatsApp Governance, allowing citizens to access around 20 essential government services via a WhatsApp chatbot. Services include grievance redressal, income and caste certificates, and ration card updates, all designed to be accessible from home without the need for multiple web portals or long queues. The implementation of this MoU is expected to streamline service delivery, improve real-time tracking, and increase transparency and accountability. The WhatsApp-based platform will cater to citizens in both urban and rural areas, supporting services in English and Gujarati. This initiative is part of the Sugam Digital Gujarat initiative, which aims to leverage technology for better governance and service accessibility.
Advertisement
In-Article Ad
The introduction of WhatsApp Governance will simplify access to government services for citizens in Gujarat.
Advertisement
In-Article Ad
Reader Poll
What do you think about the introduction of WhatsApp Governance in Gujarat?
Connecting to poll...
More about Meta Platforms Inc.
Read the original article
Visit the source for the complete story.

&w=1200&q=75)






