Vizag Collector Urges Timely Resolution of Public Grievances
Prioritise and resolve PGRS petitions before deadlines: Vizag Collector tells officials
The Hindu
Image: The Hindu
M. Abhishikth Kishore, the District Collector of Visakhapatnam, India, emphasized the importance of resolving petitions submitted through the Public Grievance Redressal System (PGRS) before deadlines. He instructed officials to prioritize these complaints and implement a tracking system for better management.
- 01District Collector M. Abhishikth Kishore emphasized timely resolution of grievances.
- 02Officials must prioritize complaints from the Public Grievance Redressal System (PGRS).
- 03A tracking system for service-related petitions is to be established.
- 04Complaints from the Chief Minister’s Office require separate review.
- 05A dedicated register for petitions during official visits is mandated.
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M. Abhishikth Kishore, the District Collector of Visakhapatnam, India, held a review meeting on the Public Grievance Redressal System (PGRS) and instructed officials to prioritize the resolution of petitions before their deadlines. He emphasized that no complaint should be reopened once closed. To enhance efficiency, he called for the establishment of a tracking system for service-related petitions. Additionally, complaints transferred from the Chief Minister’s Office must be reviewed separately by the District Revenue Officer, ensuring prompt follow-up action. Kishore also directed officials to maintain a dedicated register for petitions received during visits by the Chief Minister and other Ministers to the district, underscoring the importance of accountability in addressing public grievances.
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The emphasis on resolving grievances promptly will enhance public trust in local governance and improve service delivery.
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