A couple from Rhode Island, Tim and Melanie Petit, faced disappointment after purchasing a $640 Trump-branded watch that arrived with a significant error. The watch, intended as a gift for Melanie, was inscribed with 'Rump' instead of 'Trump', leading to emotional distress for Melanie. Tim expressed frustration over the oversight, questioning how such a mistake could occur without quality checks. After attempting to resolve the issue with the company, they initially received no response. However, after local media intervention, the watchmaker contacted them, offering a replacement watch featuring the correct inscription and an $800 gift card as compensation. The company clarified that it operates under a paid license to use Trump's likeness and is not affiliated with him or his organization. Their strict sales policy states that all sales are final, complicating the couple's initial request for a refund.