Chandigarh Salon Ordered to Pay ₹50,000 for Defective Haircut
‘Long, beautiful hair totally ruined’: In complaint against salon, Chandigarh resident awarded Rs 50,000 compensation
The Indian Express
Image: The Indian Express
A Chandigarh consumer commission has ordered Femina Plus Luxe Salon to pay ₹50,000 (approximately $600 USD) in compensation for a botched haircut that left a young girl with ruined hair. The salon was found guilty of unfair trade practices and failing to provide proper service after multiple complaints.
- 01Chandigarh consumer commission awarded ₹50,000 compensation for poor salon service.
- 02The complainant alleged that a defective haircut ruined his granddaughter's hair.
- 03The salon failed to issue a proper invoice and denied responsibility.
- 04The commission ruled that the salon's actions constituted unfair trade practices.
- 05Compensation reflects emotional distress and loss of appearance.
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The District Consumer Disputes Redressal Commission in Chandigarh has ordered Femina Plus Luxe Salon to pay ₹50,000 (approximately $600 USD) in compensation after a complaint was filed regarding a defective haircut. The complainant, MP Bharara, claimed that his granddaughter's hair was 'totally ruined' due to the salon's poor service during visits on August 1, August 17, and October 17, 2025. Bharara alleged that the haircut was uneven and unprofessional, leading to severe embarrassment and distress for the young girl. The salon denied the allegations, stating that the complaint was unfounded and that the billed amount was only ₹7,640 (around $92 USD), not the claimed ₹22,000 (approximately $265 USD). However, the commission found the salon guilty of unfair trade practices for not issuing proper invoices and providing inadequate services. Citing a Supreme Court ruling, the commission emphasized that deficiencies in salon services are actionable under consumer law, warranting compensation for mental anguish and loss of appearance.
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This ruling highlights consumer rights regarding service quality in salons, encouraging better practices within the industry.
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