The Dubai Civil Aviation Authority (DCAA) recently introduced the Aviation Consumer Welfare Directive, enhancing legal protections for passengers traveling through Dubai. This new framework outlines the obligations of Dubai-based airlines, their subsidiaries, and foreign carriers operating from Dubai airports, as well as the rights of travelers. It establishes a formal complaints and mediation system, allowing passengers to file complaints directly with the DCAA, track their case status online, and submit supporting documents. However, the directive primarily addresses core aviation issues such as flight delays, cancellations, and baggage problems, while disputes related to add-ons like seat selection are excluded. Additionally, the directive specifies that in cases of force majeure—like extreme weather or geopolitical events—airlines are not required to compensate passengers but must provide basic care and alternative travel arrangements. This structured framework aims to reduce ambiguity for millions of travelers passing through Dubai each year, particularly during high-stress situations like missed connections or baggage issues.