Bajaj Finance, headquartered in Mumbai, is set to leverage its investments in artificial intelligence (AI) to enhance customer and employee experiences in the financial year 2027. The company's vice-chairman and managing director, Rajeev Jain, announced plans to expand its AI unit from 203 to 363 employees. This growth comes as Bajaj Finance has already transformed its operations, reducing its outbound voice agents by one-third, with 30% now operating as AI voice agents, significantly cutting costs. Jain highlighted that AI has already begun to reshape the business, processing 600,000 loans in a single day during peak Diwali, compared to just 100,000 previously. The company’s consolidated assets under management surged to ₹5.09 trillion (approximately $61.5 billion USD), and its net profit rose to ₹5,553 crore (approximately $670 million USD) in Q4 FY26, up from ₹4,546 crore in the same quarter the previous year. Additionally, Bajaj Finance's gold loan portfolio has seen a remarkable 115% growth year-on-year, now comprising 3.5% of total loans, with expectations to exceed 5% in FY27. However, the MSME loan segment experienced muted growth at 6%, which is anticipated to recover in the upcoming quarters.