At the Bank of America 2026 Global Technology Conference, PagerDuty's Executive Chair Jennifer Tejada and newly appointed CEO John DiLullo discussed the company's recent leadership transition and its strategic direction. Tejada explained that the timing for the change was appropriate due to two key factors: the stabilization of retention challenges and the acceleration of growth levers within the business. She highlighted that PagerDuty has successfully secured over 600 new customer logos for five consecutive quarters, indicating a solid customer acquisition trend. Additionally, the company is transitioning its pricing strategy from a traditional seat-based model to a more flexible platform and usage-based pricing model, which is expected to enhance revenue streams. Tejada expressed confidence in the new leadership and the overall positive trajectory of the company, suggesting that these developments provide a strong foundation for future growth. The discussion emphasized the Board's commitment to finding a capable leader to guide PagerDuty through this pivotal phase.