According to a survey conducted by Citizens Advice, over four million individuals faced issues with package holidays in the past year. The survey indicated that 76% of adults had taken a package holiday, with 34% experiencing problems, particularly with all-inclusive packages. Common complaints included denied refunds, poor customer service, and discrepancies in hotel descriptions. Citizens Advice reported receiving approximately 14 complaints daily regarding package holidays, with 42% of these related to all-inclusive deals. One traveler, Zorana, shared her distressing experience during a trip to Lanzarote, where severe weather led to a lack of support from her travel operator. The survey highlighted that 25% of those affected reported stress or anxiety due to their experiences. Experts from Citizens Advice emphasized the importance of understanding consumer rights and keeping records of any issues to pursue compensation. The report calls for better service from holiday operators and encourages consumers to be informed about their rights and protections.