On the night of April 29 and into April 30, hundreds of passengers were left stranded at Terminal 1 of Chhatrapati Shivaji Maharaj International Airport in Mumbai as multiple SpiceJet flights were cancelled or delayed. Passengers expressed their frustration on social media, highlighting issues such as non-functioning refund portals, unanswered helplines, and a lack of ground support. Videos from the airport depicted a chaotic scene, with long queues and visibly agitated travelers. SpiceJet flight SG 631 to Delhi, along with others to Gorakhpur and Bengaluru, was among those affected, with delays exceeding four hours. The airline attributed the cancellations to operational challenges, including the grounding of an aircraft and adverse weather conditions. According to the Directorate General of Civil Aviation (DGCA) rules, passengers are entitled to a full refund and rebooking on the next available flight. SpiceJet has announced that it will operate additional flights to assist those impacted by the disruptions.