The Employees' Provident Fund Organisation (EPFO) is making significant strides in reducing its legal backlog and enhancing member services through a new WhatsApp support system. As part of its 'mission mode' initiative, EPFO has successfully decreased pending consumer court cases from 4,936 in April 2024 to 2,646 by March 2026. Overall litigation cases have also fallen from 31,036 to 27,639, marking the lowest level of litigation pendency in the organization's history. Special attention has been given to long-standing disputes, with cases pending for over ten years reduced by 45.4%, from 8,539 to 4,665. In addition to these efforts, EPFO is launching a WhatsApp support channel to facilitate member communication. Members can initiate contact by sending 'Hello' to EPFO's verified WhatsApp number, which will provide assistance in local languages. This service aims to streamline access to essential EPFO services, such as checking PF balances and claim statuses, while reducing the need for physical visits and call center reliance. Together, these initiatives reflect EPFO's commitment to improving dispute resolution and enhancing member engagement.