Ludhiana Solar Company Ordered to Refund ₹11 Lakh for Incomplete Installation
Solar firm to refund Rs 11 lakh for leaving work incomplete
Image: The Times Of India
The District Consumer Disputes Redressal Commission in Ludhiana has mandated a solar installation company to refund ₹11 lakh to Siraj Din Bali for failing to complete a solar power project. The company is also liable for an additional ₹20,000 in costs and interest on the refund.
- 01The commission found the solar firm guilty of deficiency in service and unfair trade practices.
- 02Siraj Din Bali paid ₹11 lakh as an advance for a solar installation that was never completed.
- 03The total project cost was initially quoted at ₹13,63,000 (approximately ₹14 lakh including GST).
- 04Bali's legal notice went unanswered, prompting him to seek a refund and compensation for mental agony and litigation costs.
- 05The firm did not appear before the commission, leading to a default judgment against them.
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The District Consumer Disputes Redressal Commission in Ludhiana has ruled that a solar power installation company must refund ₹11 lakh to Siraj Din Bali for failing to complete a solar project at his home. The commission found the company guilty of service deficiencies and unfair trade practices, imposing a ₹20,000 cost on top of the refund. The case began when Bali contracted the firm in February 2023 for a 29 KWp on-grid solar system, paying ₹11 lakh in advance. Despite some raw materials being delivered, the company did not proceed with installation, ignoring Bali's requests and a legal notice. The commission noted the firm's dishonest intentions and failure to appear at the hearing, resulting in a judgment in Bali's favor, which includes an 8% annual interest on the refunded amount until payment is made.
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This ruling emphasizes consumer rights and accountability in service industries, potentially influencing other consumers to seek redress for similar grievances.
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