Nationwide Building Society Addresses Customer Concerns Over Cheque Deposits
Nationwide issues update after customer told branch service 'not available'
Express
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Nationwide Building Society has responded to customer complaints about the unavailability of cheque deposit services at branches. The bank clarified that while online cheque deposits are not offered, customers can still deposit cheques in person or by post, and provided detailed instructions for the process.
- 01Nationwide Building Society received customer complaints regarding cheque deposit services.
- 02The bank confirmed that cheque deposits cannot be made online.
- 03Customers can deposit cheques at branches or send them by post.
- 04Specific instructions were provided for cheque submissions.
- 05Nationwide apologized for the inconvenience caused to customers.
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Nationwide Building Society addressed concerns from a customer who reported difficulties with cheque deposits at their local branch. The customer expressed frustration on social media, prompting a response from the bank. Nationwide clarified that while online cheque deposits are not available, customers can still deposit cheques at the counter or send them by post to their nearest branch. To ensure successful processing, customers must include specific details on the back of the cheque, such as the account holder's name, signature, date, and relevant account information. Nationwide apologized for the inconvenience and reassured customers that cheque deposit services should typically be available at branches.
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This clarification is important for customers relying on cheque deposits, ensuring they understand the available options.
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