Couple's Birthday Concert Ruined by StubHub Refund Issues
StubHub won't refund Bay Area couple's money for canceled rock concert: 'Prove it'
Image: Abc7 News
A couple from Sunnyvale, California, faced a frustrating experience when they arrived at a canceled Foghat concert on the husband's birthday, only to find the venue locked. StubHub initially refused to refund their ticket purchase of $327 without proof of cancellation, leading them to seek help from a consumer advocacy group. Eventually, after confirming the cancellation with the venue and the band, they received their refund.
- 01The Foghat concert at the Guild Theatre in Menlo Park was canceled on February 13, 2026.
- 02The couple had purchased tickets for $327 through StubHub, which initially required proof of cancellation for a refund.
- 03Guild Theatre manager Barry Synoguard stated that all direct ticket buyers received cancellation notices and refunds.
- 04Foghat expressed disappointment over fans facing reimbursement issues and assumed all tickets would be refunded.
- 05After intervention from consumer advocacy, StubHub issued a full refund to the couple.
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Kevin and Charisse Patterson, a couple from Sunnyvale, California, were excited to attend a Foghat concert at the Guild Theatre in Menlo Park to celebrate Kevin's birthday. However, upon arrival, they found the venue locked and empty, leading to a disappointing evening. The couple had purchased their tickets through StubHub for $327, but when they contacted the platform for a refund, they were told they needed to prove the concert had been canceled. This left Charisse frustrated, as she questioned how to prove a negative event. After reaching out to the consumer advocacy group '7 On Your Side,' they learned from Guild Theatre manager Barry Synoguard that the concert had indeed been canceled, and all direct ticket buyers received refunds. Synoguard emphasized the importance of buying tickets from official sellers to avoid such issues. After confirming the cancellation with both the venue and the band, StubHub eventually processed a full refund for the Pattersons. The couple used the refund to attend a different concert, expressing gratitude for the assistance they received in resolving the issue.
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This incident highlights the risks associated with purchasing tickets from third-party platforms, potentially leading to financial loss for consumers.
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