Southwest Airlines has made adjustments to its plus-size passenger policy after facing significant backlash from customers. The new policy allows airport agents to provide an extra seat at no cost to passengers who require it, provided that adjacent seats are available. If no seats are available, the airline will assist these customers in rebooking for a later flight. This change comes after a controversial policy shift in January that mandated customers who encroached on neighboring seats to purchase additional seats in advance and eliminated the practice of offering refunds for extra seats. Furthermore, the airline removed the option for plus-size passengers to preboard, requiring them to board with their designated group instead. The airline's previous policy changes have led to viral social media posts from passengers who reported being asked to buy extra seats, highlighting the ongoing sensitivity surrounding this issue. Southwest's latest policy aims to address customer concerns while managing seating arrangements effectively.