IndusInd Bank is facing scrutiny after police summoned its officials regarding an incident in Pune, Maharashtra, where recovery agents allegedly assaulted a borrower over unpaid credit card dues. On April 25th, the borrower reportedly struck the agents during a collection attempt, fearing the account was nearing non-performing asset (NPA) status. In retaliation, the agents assaulted the borrower, leading to the registration of two FIRs: one against the borrower for causing hurt, and another against the agents for extortion and criminal intimidation. The Reserve Bank of India (RBI) is also involved, seeking explanations from the bank regarding its recovery practices and compliance with regulatory guidelines. IndusInd Bank has expressed deep concern over the incident, regretting the distress caused to the customer, and has initiated a review of its recovery processes while cooperating with the ongoing investigation. The incident drew public attention after a video of the assault circulated on social media, highlighting the aggressive tactics used by recovery agents.