Avani Lekhara Raises Concerns Over Samsung Galaxy Z Fold 6 Service Denial
Paris Paralympics medalist Avani Lekhara raises issue with Galaxy Z Fold 6 after service center denies help, asks 'What should I do?'
The Economic TimesImage: The Economic Times
Avani Lekhara, an Indian Paralympic shooter and gold medalist, reported a service issue with her Samsung Galaxy Z Fold 6 after a Jaipur service center denied assistance due to the phone being purchased outside India. Despite a global warranty, she seeks clarity from Samsung regarding the lack of support.
- 01Avani Lekhara received a Galaxy Z Fold 6 with a two-year global warranty for Paris Paralympics 2024.
- 02Her device suffered an inner screen failure, leading to a service denial in Jaipur.
- 03Samsung acknowledged her concerns and offered to assist after her public appeal.
- 04Netizens expressed frustration over Samsung's warranty policies and shared similar experiences.
- 05Lekhara is a prominent advocate for disability rights and has achieved significant success in sports.
Advertisement
In-Article Ad
Avani Lekhara, an Indian Paralympic shooter and the first woman to win back-to-back gold medals at the Paralympics and Asian Para Games, has raised an issue regarding her Samsung Galaxy Z Fold 6. The device, provided free of charge to athletes participating in the Paris Paralympics 2024, developed an inner screen failure. When Lekhara sought assistance at a service center in Jaipur, she was denied help, as the phone was reportedly purchased outside India, despite having a two-year global warranty. In her post on X, she questioned this refusal and sought clarity from Samsung. The company responded, expressing their desire to assist her. Many users on social media criticized Samsung's warranty policies, noting that service is often limited to the country of purchase. Lekhara, who has made significant contributions to disability rights and sports, continues to advocate for inclusivity and support for athletes with disabilities.
Advertisement
In-Article Ad
This incident highlights the challenges faced by athletes regarding product support and warranty services, potentially affecting their trust in brands.
Advertisement
In-Article Ad
Reader Poll
Do you think companies should provide better support for international warranty claims?
Connecting to poll...
More about Samsung
Read the original article
Visit the source for the complete story.





