Rising Demand for Advice Services Amid Housing and Cost-of-Living Crisis
Advice service demand rises amid housing crisis

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Citizens Advice Guernsey reports a surge in demand for its services, with 3,043 clients seeking help in 2025, driven by housing shortages and cost-of-living pressures. Clients faced complex issues, highlighting the growing strain on resources.
- 01Citizens Advice Guernsey supported 3,043 clients in 2025, up from 2,991 in 2024.
- 02Housing issues accounted for over 1,000 cases, impacting 474 clients.
- 03The average consultation time increased from 51 to 54 minutes, totaling an additional 150 hours of adviser time.
- 04More than 10,000 volunteer hours were required to maintain operations in 2025.
- 05The ongoing cost-of-living crisis is expected to further increase demand for services.
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Citizens Advice Guernsey has reported a significant increase in demand for its services, with 3,043 clients in 2025, a rise from 2,991 in the previous year. The charity addressed nearly 5,700 separate issues, with housing being the primary concern, accounting for over 1,000 cases and affecting 474 clients. The average time spent with each client rose from 51 to 54 minutes, indicating the growing complexity of cases and the strain on adviser resources, which required more than 10,000 volunteer hours to operate effectively. Employment issues ranked as the second most common concern, followed by legal and family matters. Many housing-related cases were linked to financial stress or relationship difficulties, with the charity noting that divorce and separation often exacerbate housing shortages. Citizens Advice Guernsey warns that the ongoing cost-of-living crisis is likely to increase demand further, affecting both those already struggling and those who have so far managed to cope. The organization emphasizes the need for continued support as these pressures mount.
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The rising demand for advice services indicates a growing need for support among residents facing housing and financial challenges.
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