IRCTC Enhances Security Measures Against Fraud and Food Hygiene Violations
IRCTC cracks down on fake accounts, expands AI surveillance in kitchens
Image: The Economic Times
The Indian Railway Catering and Tourism Corporation (IRCTC) has deactivated over 30 million suspicious user accounts and flagged an additional 60 million for verification to combat fraudulent ticket bookings. Additionally, it has expanded AI surveillance in over 800 kitchens to ensure food hygiene standards.
- 01IRCTC has deactivated more than 30 million suspicious user IDs and flagged another 60 million for verification.
- 02A total of 501 complaints related to 4.2 lakh suspicious Passenger Name Records (PNRs) were lodged on the National Cyber Crime Portal.
- 03IRCTC blocked 13,343 suspicious email domains linked to fraudulent activities.
- 04Over 800 railway kitchens are now monitored by 2,394 smart cameras using AI technology.
- 05The AI surveillance system can detect hygiene violations, including staff not wearing head caps while handling food.
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The Indian Railway Catering and Tourism Corporation (IRCTC) has taken significant steps to combat fraudulent ticket bookings by deactivating over 30 million suspicious user accounts and flagging another 60 million for verification. This initiative is in response to rising concerns about ticket availability, as many passengers report that bots and fake accounts are monopolizing ticket sales during peak times. Additionally, IRCTC has enhanced food safety measures by implementing AI surveillance in over 800 railway kitchens. The system, equipped with 2,394 smart cameras, can detect various hygiene violations, including the presence of pests and non-compliance with food handling protocols. This technology aims to provide real-time alerts for quicker corrective actions, addressing ongoing complaints about food quality and hygiene on trains. These dual initiatives reflect IRCTC's commitment to leveraging technology to enhance ticketing integrity and improve passenger services as part of its digital transformation efforts.
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The crackdown on fake accounts and the implementation of AI surveillance in kitchens are expected to enhance passenger trust and safety in train services.
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