Snabbit Founder Asserts Commitment to Customer Privacy Amid Pronto Controversy
After Pronto row, Snabbit founder says ‘No customer's home ever recorded by us’
Image: Hindustan Times
In response to the Pronto controversy over recording videos in customers' homes, Snabbit and Urban Company have clarified that they do not engage in such practices. Snabbit's founder, Aayush Agarwal, emphasized their commitment to customer privacy and trust, stating that they have never recorded any customer's home.
- 01Pronto, a Bengaluru-based startup, faced backlash for allegedly recording videos inside customers' homes to train AI.
- 02Snabbit and Urban Company both issued statements confirming they do not record videos in customers' homes.
- 03Aayush Agarwal, founder of Snabbit, stated that no customer's home has ever been recorded by their company.
- 04Agarwal acknowledged being approached by other companies about filming in homes but confirmed Snabbit has no plans to do so.
- 05The controversy highlights the importance of trust and privacy in the home services industry.
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The recent controversy surrounding Pronto, a Bengaluru-based startup, has raised serious privacy concerns after reports emerged that the company recorded videos inside customers' homes to train artificial intelligence (AI). In light of this, competitors Snabbit and Urban Company quickly clarified their positions, asserting that they do not engage in such practices. Snabbit's founder, Aayush Agarwal, emphasized their commitment to customer privacy, stating, 'No customer's home has ever been recorded by us.' He acknowledged that while they were approached by other companies regarding similar practices, Snabbit has no intention of recording videos in customers' homes. This incident underscores the critical importance of maintaining customer trust in the home services sector, where privacy is paramount. Both companies aim to reassure customers that their privacy is respected and protected.
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The controversy may affect customer trust in home service providers in Bengaluru.
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