Canada Eliminates Fees for Switching Phone and Internet Plans
Canadians can switch to cheaper phone and internet plans for free starting this week

Image: National Post
Starting this week, Canadians can switch their phone and internet plans without incurring activation, plan-change, or cancellation fees. This change, mandated by the CRTC, aims to enhance consumer access to affordable telecommunications services and promote competition among providers.
- 01The new rules eliminate activation, plan-change, and cancellation fees for telecom services in Canada.
- 02Canadians previously faced fees ranging from $30 to $80, which hindered switching providers.
- 03The CRTC's decision is part of the Consumer Protections Action Plan announced in March.
- 04Canada ranks as the most expensive country in the G7 for broadband and mobile services.
- 05Prices for mobile and broadband services have generally declined from 2020 to 2024.
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A significant change in Canada's telecommunications landscape will take effect this week, as the Canadian Radio-television and Telecommunications Commission (CRTC) implements a ban on activation, plan-change, and cancellation fees for phone and internet services. This initiative, part of the Consumer Protections Action Plan announced in March, aims to facilitate easier switching between providers and plans without incurring additional costs. Previously, activation fees ranged from approximately $30 to $80, which discouraged consumers from pursuing more competitive offers. CRTC chairperson Vicky Eatrides emphasized that this decision empowers Canadians to choose better deals without the burden of extra fees. Despite being the most expensive G7 country for broadband services, with an average monthly cost of $113.11 for high-speed internet, recent data indicates a decline in prices for both mobile and broadband services from 2020 to 2024. The removal of these fees is expected to further enhance consumer flexibility and savings in the telecommunications market.
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The elimination of fees will allow Canadians to switch providers or plans without financial penalties.
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