Steph Briese, a member of Fernwood Fitness in Melbourne, faced challenges while trying to cancel her gym membership due to a requirement to appear in person. After hours of attempts, she discovered she could cancel via email but was initially misinformed by staff. Her frustration led to a formal complaint about the gym's policies.

• 01Steph Briese attempted to cancel her membership at Fernwood Fitness due to relocation but was told to come in-store.
• 02After reviewing her contract, she found that email cancellations were allowed but staff insisted it was at the manager's discretion.
• 03Fernwood Fitness has a strict 28-day cancellation policy, risking additional charges if not canceled in time.
• 04Briese expressed concern that the gym misled her about cancellation options, which she felt undermined its women-focused branding.
• 05She filed a formal complaint, highlighting the need for clearer communication regarding membership cancellation.

This issue highlights the challenges consumers face when trying to cancel gym memberships, particularly with strict policies that may not be clearly communicated.