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IIT Madras and Kanpur to Resolve Technical Issues for CBSE Portal
Centre ropes in IIT Madras, IIT Kanpur to help CBSE fix portal glitches
Business Standard
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The Indian government has enlisted professors and technical experts from IIT Madras and IIT Kanpur to assist the Central Board of Secondary Education (CBSE) in fixing technical glitches affecting its post-result services portal. This intervention follows numerous complaints from students and parents regarding issues in the re-evaluation process, including portal crashes and payment errors.
- 01Union Education Minister Dharmendra Pradhan emphasized the importance of student interests and directed CBSE to prioritize corrective actions.
- 02The IIT teams will assess various technical aspects, including portal stability, server performance, and payment gateways.
- 03CBSE faced multiple complaints about portal outages, login failures, and incorrect fee deductions, leading to extended deadlines for post-result services.
- 04Refunds were announced for students charged excess fees due to technical glitches, and fees for certain services were reduced.
- 05The intervention aims to strengthen CBSE's digital infrastructure to prevent further disruptions during the re-evaluation cycle.
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In response to ongoing technical issues affecting its post-result services portal, the Indian government has engaged teams from the Indian Institutes of Technology (IIT) Madras and Kanpur to assist the Central Board of Secondary Education (CBSE). Complaints from students and parents regarding glitches in the re-evaluation process prompted this action. Union Education Minister Dharmendra Pradhan stated that the IIT teams will evaluate reported technical failures, focusing on aspects such as portal stability, server performance, and payment gateways. The CBSE has faced numerous issues, including portal crashes, login failures, and payment errors, leading to multiple extensions of deadlines for obtaining scanned copies of answer sheets and re-evaluation requests. Last week, the board acknowledged incorrect fee deductions for some students and announced refunds for excess amounts charged. Additionally, CBSE has reduced fees for certain post-result services and revised schedules to ensure that affected candidates can access re-evaluation processes. The IIT intervention aims to enhance the board's digital infrastructure, ensuring a more efficient and student-friendly system moving forward.
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This intervention is expected to improve the digital infrastructure of CBSE, ensuring that students can access re-evaluation services without technical disruptions.
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