CBSE to Revamp Payment Gateway System Following Student Complaints
Central govt directs CBSE to overhaul its payment gateway system after students face technical glitches
India
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The Indian government has directed the Central Board of Secondary Education (CBSE) to overhaul its payment gateway system after students faced significant technical issues during the post-examination process. Public sector banks will assist in strengthening the infrastructure to ensure seamless transactions and timely refunds.
- 01Union Education Minister Dharmendra Pradhan held discussions with Finance Minister Nirmala Sitharaman to address payment issues faced by students.
- 02Four major public sector banks—State Bank of India, Bank of Baroda, Canara Bank, and Indian Bank—will support CBSE in enhancing its payment infrastructure.
- 03The new system aims to handle large transaction volumes without disruptions and ensure timely processing of payments.
- 04CBSE will implement stronger payment protocols to address glitches and facilitate automatic refunds for excess payments.
- 05Officials are confident that the upgraded system will improve reliability and reduce payment-related grievances for students.
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Following widespread technical issues during the post-examination process, the Indian government has instructed the Central Board of Secondary Education (CBSE) to revamp its payment gateway system. Union Education Minister Dharmendra Pradhan met with Finance Minister Nirmala Sitharaman to discuss solutions. In collaboration with four major public sector banks—State Bank of India, Bank of Baroda, Canara Bank, and Indian Bank—CBSE aims to establish a more robust payment mechanism. This initiative will enhance the payment gateway's capacity to handle large transaction volumes, ensuring timely processing and addressing any glitches that students experienced while making payments for re-evaluation and verification of marks. The Ministry of Education emphasized that the banks will help implement stronger payment protocols, which will include provisions for automatic refunds in case of excess payments. With these improvements, officials expect a significant reduction in payment-related grievances, allowing students to access CBSE's post-examination services smoothly and without technical hurdles.
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The overhaul of the payment gateway system is expected to provide a smoother experience for students accessing CBSE's services, reducing frustration and ensuring timely processing.
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