Praveen Kumar, the CEO and Managing Director of Barclays India, announced that the demand for external technology resources is expected to decline over the next three years. This shift is primarily due to the bank's focus on upskilling its employees and enhancing productivity. Currently, Barclays employs a ratio of 60% external to 40% internal resources, which Kumar anticipates will change to 80% internal as productivity improves. The bank's global capability centers (GCCs) in India, located in Delhi NCR, Pune, and Chennai, serve various functions, including finance operations and analytics. Notably, Barclays has implemented innovations such as QR codes in the US market, which have significantly reduced call volumes by 20%. To further bolster its capabilities, Barclays is establishing an applied AI center of excellence in Bengaluru. Kumar also pointed out the importance of strong leadership in GCCs, suggesting that effective transformation requires leaders at the N-1 level, which is often lacking in many centers. Overall, Barclays is positioning itself to leverage technology and enhance its operational efficiency in the coming years.