Understanding 'Technostress': The Digital Divide Facing Older New Zealanders
‘Technostress’: Why many older people feel shut out by digital world
Deccan Herald
Image: Deccan Herald
Many older New Zealanders experience 'technostress,' feeling excluded by the rapid advancement of digital technology. While digital engagement has increased, about half of those over 50 feel left behind. This can impact their access to essential services and social connections, emphasizing the need for equitable digital inclusion.
- 01Approximately 40% of individuals over 60 face barriers accessing online government information.
- 02Many older adults experience technology as a double-edged sword, providing both independence and stress.
- 03Participants reported feelings of inadequacy and frustration when using technology, often due to ageism.
- 04Digital inclusion is increasingly seen as a necessity for maintaining social and psychological well-being among older adults.
- 05Efforts are underway in New Zealand to create age-friendly digital products and promote digital skills among seniors.
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In New Zealand, many older adults are grappling with 'technostress,' a term that captures their anxiety and frustration in adapting to rapid technological changes. Although digital engagement among those over 50 has increased, nearly half feel excluded from the digital world. This exclusion can severely affect their access to essential services and social connections, with over 40% of those aged 60 and above facing difficulties accessing online government information. Interviews with 23 individuals aged over 65 reveal a complex relationship with technology; while some find it empowering, others experience significant distress. Common challenges include navigating online applications, dealing with scams, and inadequate accessibility features. Many participants expressed that digital technologies are not designed with their needs in mind, leading to feelings of incompetence and frustration. Addressing these issues requires recognizing digital inclusion as a fundamental right and fostering collaboration across sectors to ensure older adults are actively involved in technology design and implementation. Without targeted efforts, the shift to digital services risks exacerbating existing inequities.
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The digital divide significantly affects older adults' access to essential services and social interactions.
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